CUSTOMER SERVICE REP

YORK AREA, PA

Post Date: 10/16/2017 Job ID: 18086 Industry: OFFICE/ADMINISTRATIVE Pay Rate: 14.00
Temp-to-hire position. - 45 hour minimum work week (OT paid over 40 hrs)
Pay rate: $14 - $16
Job Purpose/Objective: The Customer Service Representative serves as the point person for a group of customer accounts, including on-boarding of new customers, entering customer load manifests, providing customer support, and functioning as the liaison between the customer and other internal departments.
Essential Job Functions:
- Develop and maintain a full understanding of the customer's needs and requirements.
o Maintain ongoing communication with customers to ensure up-to-date knowledge and understanding and develop positive relationships.
- Serve as the main point of communication between the customer and Operations.
o Communicate customer parameters and expectations to Operations team.
o Respond to customer requests for tracking, updates, or other information.
o Contact customers/shippers/receivers as appropriate to resolve operational questions or issues.
- Enter customer orders into the TMW transportation system.
- Track customer orders to completion of delivery.
o Work both proactively and reactively to avoid or address any issues impacting service to the customer.
o Track/add any necessary accessorial (i.E., detention, lumper fees, TONU, stop-off fees, etc.).
- Seek opportunities to grow current business with customers.
- Track weekly business volume (orders and revenue) and report to Director of Operations.
o Use weekly tracking to identify and report on trends in customer accounts and opportunities for further growth
- Cross-train on the accounts assigned to other Customer Service Representatives in order to provide coverage for vacations/time off.
Tempstar Staffing provides great office/professional positions as well as industrial and skilled trades jobs from our four offices in York, Hanover, Lancaster and Reading, PA. Learn more about the Tempstar Advantage and let us take you to the next level in your career.

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